Independent repair · Kraków and mail-in
Coffee machine repair in Kraków
We repair Saeco, Philips, Nivona and Melitta machines. Diagnosis from PLN 20, deducted from the repair cost. Every repair carries a 12-month guarantee.
A call is the fastest route — we often identify the cause before you even leave home. Check repair status
- 133 Google reviews
- 5.0
- diagnosis deducted from repair
- 20–50 zł
- Warranty
- 12 months
- local and mail-in service
- All of Poland
Start with the symptom
What is your machine doing?
Pick a symptom and we will show the likely causes, the repair cost and what you can check yourself.
- 01
The machine will not brew coffee
No coffee, or just a trickle
- 02
Jammed brew unit
Brew unit error message
- 03
The machine is leaking
Water under the machine
- 04
The grinder will not grind
Grinder runs but does not grind
- 05
The machine will not froth milk
No froth, milk comes out cold
- Not your symptom?
Describe it over the phone
We often identify the cause during the call — free of charge.
577 313 343
From booking to espresso
How it works
Every stage has a clear purpose: understand the fault, confirm the cost and return a working, tested machine.
- 01
Get in touch
Call 577 313 343 or fill in the booking form. We will tell you over the phone whether a repair makes sense.
- 02
Getting it to us
Bring the machine in person, or send it by courier or parcel locker — we accept shipments from all over Poland.
Collection from your address is possible once the date and terms are agreed.
- 03
Diagnosis and quote
We find the cause and give you a firm price. Diagnosis costs PLN 20–50 and is deducted from the repair.
- 04
Repair and return
We repair, test and hand the machine back working. The work carries a 12-month guarantee.
Diagnostic bench
Every machine goes back on the bench before it goes back to you.
Clear terms
Pricing
We publish full prices, because you deserve to know them before bringing the machine in.
- Fault diagnosis
- Price: 20–50 PLN
- What the price covers: labour
- Brew unit seal replacement
- Price: 50 PLN
- What the price covers: labour
- Grinder repair and replacement
- Price: 250 PLN
- What the price covers: labour, parts billed separately · parts 70–150 PLN
| Service | Price | What the price covers |
|---|---|---|
| Fault diagnosis | 20–50 PLN | labour |
| Brew unit seal replacement | 50 PLN | labour |
| Brew unit reconditioning | 90–120 PLN | labour |
| Descaling and chemical cleaning | 150 PLN | labour |
| Grinder repair and replacement | 250 PLN | labour, parts billed separately parts 70–150 PLN |
Confirmed by customers
What customers highlight
Themes extracted by Google from the review text, with the number of mentions.
5.0
based on 133 Google reviews
- quick repair25mentions
- espresso machine repair23mentions
- phone support19mentions
- espresso machine cleaning4mentions
- quick diagnosis3mentions
- machine like new2mentions
- free advice2mentions
- knowledge of the trade2mentions
Bar length relative to the most frequent topic (25 mentions).
Specialisation
Brands we service
We focus on four automatic coffee machine brands whose mechanics and electronics we know in depth.
Saeco
We service every generation of Saeco machine — from older Incanto and Lirika models to current GranAroma and Xelsis. Saeco is the brand this workshop was built around, so we keep parts, service documentation and hands-on experience with the faults that recur in these designs.
Philips
We service every type and generation of Philips coffee machine: EP and LatteGo fully automatic machines, Baristina, Barista Brew semi-automatic machines, SENSEO®, L’OR Barista and Cafissimo systems, filter coffee makers and Turkish coffee makers. We diagnose each platform by its own design — from brew units and grinders to pumps, heaters, valves and electronics.
Nivona
We service Nivona CafeRomatica machines from the 5xx through the 10xx series. Nivona machines are solid and long-lived but sensitive to water quality — the vast majority of the jobs that reach us come from a scaled-up water circuit, not from mechanical wear.
Melitta
We repair Melitta Caffeo, Barista, Purista and CI Touch machines. Melitta designs differ from the Philips-Saeco platform in their brewing and grinding assemblies, so they need different parts and a different service approach — we work with them regularly.
Before booking
Frequently asked questions
How much does servicing a coffee machine cost?
Servicing a coffee machine costs from PLN 50 for a seal replacement up to PLN 650 for a full strip-down clean. The most frequent jobs are brew unit reconditioning (PLN 90–120), descaling (PLN 150) and a periodic service (PLN 450). Diagnosis costs PLN 20–50 and is deducted from the repair cost if you go ahead. Our full price list is published on the site — no hidden costs.
What are the most common coffee machine faults?
The most common fault in an automatic machine is a jammed brew unit — it accounts for the majority of jobs that reach us. Next come a scaled water circuit, worn seals causing leaks, loss of pump pressure and a blocked milk frothing system. The vast majority of these are the result of missing maintenance rather than a design flaw.
Do coffee machines need servicing?
Yes — an automatic machine needs a technical service every 10–12 months, much like a car. The service covers seal replacement, lubrication, circuit cleaning and pressure checks, costs PLN 450 and prevents failures whose repair often costs several times more. A machine used daily without maintenance typically breaks down in its third or fourth year.
Where is the Saeco service centre in Kraków?
Our workshop is at Wielicka 73/224, staircase 8, in the Podgórze district of Kraków. We are open Monday to Thursday 8:30–17:00, Friday until 16:00 and Saturday 9:00–14:00. The entrance is wheelchair accessible. Please call 577 313 343 before coming so we can prepare for your machine.
Which coffee machine brands do you repair?
We repair four brands: Saeco, Philips, Nivona and Melitta. We deliberately do not take on other manufacturers — rather than covering everything superficially, we prefer to know these four platforms genuinely well, keep parts in stock and keep turnaround short. If you have another brand, we are happy to point you in the right direction over the phone.
How do I get my machine to you?
You can bring the machine to Wielicka 73/224 in person, or send it by courier or parcel locker — we accept shipments from anywhere in Poland. Collection from your address is possible, but only after arranging the date and terms by phone in advance. If shipping, please pack the machine well and empty the water tank and drip tray.
What warranty do you give on repairs?
We give a 12-month warranty on every repair we carry out. That is two to four times longer than the industry standard of 3–6 months. The warranty covers the work performed and the parts we fitted. Detailed terms and exclusions are set out in our service terms.
How long does a repair take?
A typical repair takes one to five working days, depending on scope and parts availability. Diagnosis usually takes a day, brew unit reconditioning and descaling up to three days, and a full strip-down clean up to seven. We confirm the timeframe together with the quote, before any work begins.
Is the diagnosis chargeable?
Diagnosis costs between PLN 20 and 50, but it is deducted from the repair cost if you decide to proceed. In practice that means the diagnosis adds nothing to the agreed repair price. If you decline after the quote, you pay only for the diagnosis and collect the machine untouched.
Your machine can work properly again